Data Backup Service Level Agreement Template

This agreement is a service level agreement (“SLA” or “agreement”) between the company name and the customer for the provision of the IT services necessary to support and maintain the product or service. This agreement remains in force until it is replaced by a revised agreement that is mutually approved by stakeholders. One of the attendants of this article is a free service level agreement level level for disaster recovery that you can use for DR products and services. There are many different formats and styles for a disaster recovery ALS, from a very simple document to tables with detailed performance expectations for a wide range of activities. There are many ways to write ALS. Below is a table of materials (TOC) that you can use as a start-up model for writing your own service level agreements. Services purchased through open, open value and open value subscription licensing agreements, and services in an Office 365 Small Business Premium suite, purchased as a product key, are not eligible for service credits based on service charges. For these services, any service credit to which you are eligible is credited in the form of periods of service (i.e. days) as opposed to service charges, and all references to “applicable monthly service charges” are removed and replaced with “applicable monthly period.” Include service management and support details for the service provider in this section The three main types of service level agreements are identified as such: A Service Level Agreement (SLA) is essentially a contract between your organization and the proposed service provider, which indicates the products/services to be provided, the customer`s expected performance levels and the customer`s expected performance expectations. It could also provide for sanctions or remedial measures in the event of non-compliance with agreed ALS metrics.

SLAs are essential tools to ensure that the products/services you receive are acceptable. What is the difference between a service level target and a service-level agreement? Service credits apply only to fees paid for the service, service or service rate for which a level of service has not been met. In cases where service levels apply to individual service resources or separate service levels, service credits apply only to fees paid for the service resource or level. The service credits granted in one month of billing for a given service or service resource do not exceed your monthly service charge for that service or service resource, if any, during the billing month. Here you define the responsibilities of the service provider and the customer. This agreement describes the parameters of all IT services covered, as they are understood among themselves by the main stakeholders. This agreement does not replace existing procedures and procedures unless expressly stated. Before you subscribe to an IT department, ALS must be carefully evaluated and designed to achieve maximum service value from the end-user and business perspective. Service providers should be mindful of the differences between internal spending and client-focused outcomes, which can help define service expectations.

Include a brief presentation of the agreement on the parties, the level of service and the duration of the contract. For example: Beware of as-a-service unexpected disaster recovery costs The Business Relationship Manager is responsible for the regular verification of this document. The content of this document may be amended if necessary, provided that the main stakeholders obtain mutual agreement and are communicated to all parties involved. The holder of the document will take into account all subsequent revisions and will request, if necessary, reciprocal agreements/authorizations.